I absolutely love The Pendlewick! And I am so happy I had her make candles for my big day. She was amazing to work with and all the candles are perfect. The scents are unique and the candles last forever! I haven’t found a scent I don’t love. Everyone loved the candles and it really made a great gift to give our guests. I highly recommend her!
I met Michelle from The Pendle Wick when I was in Las Vegas for my bachelorette party. She was vending at a Saturday market at a place on Freemont Street. I bought two candles from her shop and I knew right away that I liked HER. She was really friendly and super helpful as well. She wasn't just trying to sell her candles (which are amazing by the way - y'all need some) she asked us about what we were doing in town and where we had been and she also gave props to other small businesses she knew and recommendations on places to eat, places to see that are maybe not obvious right away to tourists visiting Vegas. She was genuine, warm and really funny too describing her candles and why she started her business. I asked her if she did wedding favors and she immediately gave me her business card and said that she would come up with some prices.
Michelle did not disappoint me! She reached out via email when she said she would, she provided me with some ideas and honestly I loved the simplicity of the cream tins with the gold font labels. They were clean, elegant and went with our wedding decor perfectly. She sent me a sample box of 5 scents and they were ALL amazing. We chose the Honey Bourbon because we love our bourbon and the mountains.
I ordered 50 favors in total; what I thought was a really nice touch was that Michelle actually sent me 55 in total and she added a personal note that there is always going to be one that gets dropped or damaged before the day and this extra attention to detail was so thoughtful and really going the extra mile to keep me from worrying about anything.
The shipping was fairly priced and she took the time to parcel up the favors into 4 smaller parcels which meant they arrived all safely and with no damage. The shipping times were clearly communicated via email ahead of being shipped; i received tracking information for each parcel and the price was also, in my opinion fair, because I was ordering from a small business not a big company who can afford to offer free shipping.
The customer service was excellent, the favors were a hit with our wedding guests and I was so glad that I chose to support a small business for my wedding favors because you really can see that it makes a difference to that person. Michelle was genuine, considerate and so patient with me throughout the whole process. 5 stars.