WeddingInvitesPaper

     

I had a horrible experience with this website. First off, the invitations shown on the website show a pearl vellum band, the bands that came with my invitations do not match what is pictured. Instead there are a shiny white and cheap looking material. The type of material that smears with printer ink on it. One of them even came with a smudge and will not be able to be used. Next the invitations do not come put together. No where in the description does it say you will need to assemble. The inside of the invitation is not attached to the laser cut wrap. Most websites will come with double sided tape, this website did not nor did they state that the invitations came this way. The “vellum” bands also do not come pre wrapped or with tape so you have to buy your own for this too. Also the invitation envelopes do not match the rsvp envelopes. Again the website states the envelopes will be white which I am fine with, however the main envelope is white while the rsvp’s are a pearl shimmer. The communication with this company is horrible. I originally placed this order on February 2nd and just receive the invitations today. I would have to send multiple emails just to get a reply on the proofs. The original information that I submitted at purchase would have been exactly what I wanted for the invitations, but whoever made the proofs did not copy what was worded exactly. Then they started to take weeks in between replies to not getting a reply at all. They have no phone number to call and their IM is only available sometimes. I IM’d them on February 24th to see what was going on with the order because I had received no email reply in over a week. They then updated the proof and said they would ship out on Friday. They also apologized and said they were out of office due to a holiday. I was on the website again on Wednesday the 26th and saw the IM was up so to be sure I asked again if they would be shipped on that Friday and explained what had happened. The representative then said they they were out of the office due to the coronavirus and that the company is located in China, which contradicted what the previous representative had said and then confirmed my order would be shipped on Friday. My order was not shipped until the following Monday. On Friday and Saturday I sent multiple emails with no response until Monday, after FedEx had already sent me a tracking number for a package that would be delivered to my address. You get what you pay for with this company. Their invitations may be cheap but they are cheap for a reason. Their customer service is horrible, the time it takes for a response is ridiculous, and your invitations will most definitely not comes as pictured. If I had known all of this in the past reviews I would have most definitely not placed this order. I am very disappointed.