My fiance and I had an April 4th wedding date and though pleasant, Chris Plaza and Jeremy Mason proved to be the worst and most inflexible vendor we could have imagined. Here's our nightmare of an experience
- Withheld Deposit; We had to cancel our wedding date due to stay-at-home orders in the state of Florida (April 2nd), and though we could not legally gather or them actually work to service the wedding by law, they have kept our deposit of over $3000. We notified of a rescheduled date, but did not sign given the circumstances.
- Deceptive Claims; We asked to compensate for their time and efforts (includes discussing the wedding vision, a visit to the site, we shipped some trinkets for safekeeping). They refuse to provide a $ figure for these efforts, and have actually said that the following services exceed a 40% deposit for outrageous line items (design & mood board, multiple date reschedules, CALLS (?), package receiving, monthly storage, and disposal). None of this is quoted on any invoices or ever discussed for cost. They also have changed our contract to reference a postponement date which we had not signed.
Chris and Jeremy have taken advantage of a deposit in partnership to support a small business. They will not discuss on calls (probably in preparation for a legal standoff). I'm sad and disappointed that they took such a nasty route, and though I understand the difficulty caused from COVID, it is not our job to pad their business during a hard time. They are to date the only vendor that has withheld funds unfairly.
I would not recommend Chris if you are seeking flexibility and partnership a wedding can require. They are far too early in infancy to understand partnership or a scorned customer. If you still see this post, that means they still have not budged without legal discourse. You may reach out to me for further information on my experience, as I would not let this happen to others if I can help it.
Stop searching and hire Chris, now! It's the best decision you'll make for your wedding or event. THE. BEST. Truly. He is amazing!!!!!! Chris worked within my budget to give me the wedding flowers of my dreams. He's personable, professional, creative, full of love, and he worked with me to reach my dream: exactly the type of vendor you want on your wedding team. When my bouquet was presented to me I actually cried, it was just so perfect. Chris listened to what I wanted and really heard me (which may sounds small, but that's huge and so unique and appreciated). He went above and beyond, his attention to detail was outstanding...his work is magic and it really was a fairytale wedding. Down to the very last detail in the boutonnieres: everything was put together with love and attention. I wasn't just another "job", but it felt like I was a friend and you could see that he really put everything together for me, personally. He is the best and I would hire him again for any event and recommend him a thousand times over!!! Seriously, Chris was/is the best find! You won't regret it. Thank you, Chris. :-*