Like a lot of dramatic stories, this one starts with a couple in love. They’d just gotten hitched and were set to depart the next morning on their dream honeymoon to Bali. With their travel agent, a colleague of mine, they had planned for six months to make sure this was the trip of a lifetime.
For these honeymooning clients, she had booked ten incredible nights divided between the beach and a culturally-rich main city, complete with a private driver, 5-star resorts, VIP access to special honeymoon perks, and exciting excursions. For the honeymooners, this was not only a dream trip that represented a ton of planning time; it also was a significant financial investment that they had worked and saved for months to pay for.
Imagine their agent’s shock when she got a call on the morning of their departure: they’d uncharacteristically overslept and missed their international flight. People think that the perks of hiring a travel agent begin and end with the planning, but that’s not true at all. The real benefit of hiring an agent is something you discover when an emergency arises and you’ve got to figure out what the heck to do.
Their travel agent immediately moved into action. Here’s what she did: