My husband and I were sadly very effected by the Covid-19 virus. Our wedding had to postponed then eventually canceled due to our PA travel restrictions and the financial investment. We decided we could not go through with it with such uncertainty on what the next few months would bring. I had already planned the entire wedding myself and simply wanted Kelly to coordinate the day of. We had about a 30 min phone call and told her all I had done then paid her $2200 for her services (which again only included day of coordination). 6 months ago we decided to just cancel it and requested a partial refund considering the circumstances. Kelly has yet to give us a dime back. I understand contracts were signed, but I believe in business ethics, and for her to take so much money from my family and have rendered NO SERVICES, except for holding a date for a few months during a pandemic, is absolutely ridiculous. Then to tell me she will no longer communicate with me and send me nasty emails after all my family as been through is just insane. “Heartless” comes to mind. I would highly recommended anyone else if you want to be handled with care on your wedding day.