The last time I ever heard from Cherish was two days before our wedding.
In September of last year.
She was emailing to introduce us to the assistant she was passing us off to, because she wasn’t willing to let us even speak to the person who would be coordinating our wedding until only two days beforehand. Cherish told us that she’d be on site to at least help set up on the day of, but she never showed up and never reached out again. So her assistant had to set up all by herself, and we had nobody to coordinate getting ready, the first look, or even help when my wife was worrying about not having enough money for tips instead of getting ready with her bridesmaids. She spent her wedding day writing IOUs because we didn’t have a coordinator to help reassure her. We didn’t have a coordinator to tell us when it was time to get to the First Look, or when it was time for family photos, or really coordinate anything until we lined up for the ceremony. And the coordinator we did have asked to leave early, even though the contract said “we’re there from start to finish.”
This was par for the course, though. DW Events rarely delivered on their commitments to us, or their contract. Even though we got Cherish’s “Partial Planning” package, she did little to no planning. Despite us hiring her a year and a half before the wedding, she only met with us once in person, and barely could be bothered to attend our scheduled virtual meetings, most of which she rescheduled last minute. When she did meet with us, she frequently talked over and interrupted my wife. My wife was really laid back about the planning, but when she had an opinion about her own wedding, she should have been listened to.
Cherish never even did a walkthrough of the venue with us, even though we said that was extremely important to us before we hired her. In fact, she didn’t do a single one of the things we said was extremely important to us when we hired her, and didn’t do a lot of the things that were in the contract we have with her. She didn’t help keep us on track with monthly emails, she didn’t manage most of our vendors, she didn’t provide two people for our wedding day, she didn’t do a walkthrough with or without us, and she wasn’t available for us to talk to much at all. I suppose she did manage two of our vendors, but she messed up on both of them, to the point where my wife discovered that it was just easier to cut Cherish out of dealing with one of them entirely.
Less than two weeks before our wedding, Cherish told us she wouldn’t be the one coordinating on the day of, even though that was the understanding from the very beginning. Of course it was too late to get another coordinator, but Cherish wouldn’t even let us talk to the woman who we were supposed to be trusting with our special day (and thousands of dollars) until the night before the rehearsal. And like I said, that was the last time I ever heard from Cherish.
It’s hard to imagine a wedding coordinator doing a worse job than Cherish did for us, just taking our money and running without even following the contract she wrote. What I've written here is just a fraction of the commitments she failed to meet. And now that I'm trying to get a hold of her about it, guess who's totally silent?
You only get this day once. Don't trust it to someone who will ditch you at the last minute.