The RoseGold Grand Inc.

     

It’s taken a couple months for me to come to terms with what happened on our wedding and I want to send out a cautionary warning to brides so they wouldn’t have to go through what we did. I contacted Amanda after seeing some great reviews and her prices seemed reasonable for a day of co ordination and set up strike of the decor. We already had a pretty good idea of what we wanted which was a catered brunch at a venue that we would also have our ceremony and just wanted someone to co-ordinate our day so we wouldn’t have to worry and be able to enjoy the day.

Our initial meeting was great, we had interviewed some other people but Amanda seemed organised and asked the right questions. It took a while before she was able to make it to Toronto to look at our venue but it was at least a month before the wedding so I didn’t have a problem with it. During the walk through, she gave suggestions and advice on a few things that I didn’t think of and it gave me the impression that she was on the ball and we were in good hands. She said she would send her vision of the decor as soon as she could. I sent her our menu and layout on Sept 5 and we didn’t hear from her for a few days (sept 7) which I thought was odd since our wedding was a couple weeks away (sept 18). She messaged days later and told us she had been sick for a couple days but was catching up on emails. We emailed back and forth for a couple days but on the 9th she stopped replying. We followed up again on the 12th since we hadn’t heard from her and were less than a week from our wedding and she claimed that her internet was down for 3 days and she had been dealing with rogers and sent a revised quote as well as a final vision of the decor. I gave her my thoughts and we went back and forth finalising small details. What I didn’t know to do and what she did not tell us was that we had to arrange our own florals, which I was under the impression from the many conversations that she would be providing this and said so to which she replied this was such a last minute ask and she would “do her best” to secure florals but would be best for us to figure it out ourselves. This was 2 days before the wedding and I frantically called around for a florist and was lucky enough to find one that would deliver.

After discussing final numbers on the 17th, the night before our wedding, I was feeling a little nervous since Amanda was texting us the final invoices and emails from other weddings she was co-ordinating. It should have been a red flag that she was over extended but it was too late and I had to put my trust in her.

On the day of the wedding, the venue’s AC broke so it was a stressful start on a 25 degree day. But Amanda started out well, she had the venue organised and set up for the ceremony in record time and everyone said it looked great. But when I walked down the aisle, the promised front decoration was missing half of what she had designed. I was a little thrown off and disappointed but figured if that was the worst of it, it wasn’t too bad.

After the ceremony, the plan was we would take photos while she and her crew set up the tables. We had a specific and very tight schedule as we had to fit a tea ceremony before the food would be ready and serving of food as soon as people sat down. After we had finished the tea ceremony, we came out and realised the guests were not seated. I asked Amanda why no one was inside and she quickly went to get the guests inside. I was really surprised as I thought we had gone through this schedule with Amanda and she knew what was happening but after our guests sat down, the food was not being served so my husband and I had to keep running back and forth to see what the problem was. It was clear at that point that Amanda did not have control of the situation, the different vendors and servers didn’t know how things were supposed to go and everyone kept asking my husband for confirmation about what was supposed to happen, which is exactly what we had paid Amanda for. Both he and I were so stressed through the entire day trying to get things back on schedule that we weren’t able to enjoy our wedding.

All in all, her servers did a great job setting up and tearing down, the woman at the bar was friendly and very proactive, servers served when they knew what to do but Amanda absolutely dropped the ball for the latter half. I emailed her about how disappointed I was in the day and that she didn’t have a handle on the schedule and she blamed one of the guests for “throwing a wrench” into the day.


That is beyond unprofessional and such a infuriating attitude. We had paid for her to co ordinate, and her only excuse for not doing her job was that some over exuberant guest came in and tried to take over. She never communicated to us clearly what was happening, she just mentioned one time that the guest had said to do things this way and my husband told her not to listen to him and do it this way. I didn’t even know what the issue was until the end and she definitely did not keep things on track. In addition, upon further inspection, her final bill did not add up properly and we over paid by few hundred dollars. When I emailed her about it, she just replied “it’s correct”. We have emailed her several times asking for the final bill for our records and she has since ghosted us. I’m just appalled, saddened and disappointed by this lack of customer care and taking any sort of responsibility, especially since it’s such a 180 from our initial meeting.

If I had known this was what would have transpired, I definitely would have just paid a more experienced co-ordinator who was professional and had clear communication skills to run our day instead of trusting someone who claimed they were.