A Touch of Bliss

     

We went through A Touch of Bliss for our month of coordination for our wedding in Beaver Creek and were paired with Kylie as our MoC. Our experience wasn't all bad, but execution left things to be desired.

Leading up to the event was generally positive.
- Ahead of event Kylie was prompt with communication and always friendly and polite
- We appreciated the templates provided by ToB and Google Docs
- Kylie was willing to answer ad hoc questions and seemed to understand general event planning protocols

During the event, the wheels came off. Despite being assured ahead of the event that we were in great shape and that there were no concerns, execution showed that the team did not adequately plan resources to properly service our event. We tried to be transparent in the lead up by providing itemized lists of decor, reviewing timelines multiple times, and doing pre-work ourselves to set the team up for success (Eg: all boxes were labeled and had an itemized manifest, staging area was mapped prior to load in, and details like napkin folds and arrangements were predone ahead of time by us), but the team was not prepared.

As a result, we lost over $200 in floral decor that was not delivered to the right parties or used, multiple family members and bridal party members had to donate their time (and sleep) to ensure the event proceeded. The rings even got forgotten prior to the ceremony (although we do give Kylie props for sprinting to find them at altitude). Despite started the event late, I had to pinch hit right before the reception started to help set up as the groom. At the end of the night the crew started striking during the event, and the mother and father of the bride felt compelled to help in frigid weather to ensure strike completed at all.

I did reach out to ToB with this feedback to try and make amends as well as ensure that they could use it as a learning opportunity, but the feedback was not received and amends were not made, despite the shortfalls identified being within the control of ToB (root cause being improper resourcing).

We hope that the team sees this as an opportunity to improve their planning protocols, and changes heart on considering making amends.